Delete your account

1. Delete it in the app

Open AusTravla and go to Your account. Scroll to the bottom and tap Delete account. You will see a summary of what happens, and you will be asked to type the word DELETE to confirm.

2. What is deleted

Everything that identifies you, and everything that was private to you:

• Your profile — display name, handle, email address and avatar
• Your garage — vehicles, trailers and setups
• Your travel diary and your been-here pins
• Your saved places and collections
• Your trips and their stops
• Your notification preferences and any device registrations
• Any location sharing you had set up
• Any photos you uploaded, including the image files themselves
• Any videos you had linked to your channel
• Your login record, so the email address can be used to sign up again later

3. What is kept, without your name on it

Contributions that other travellers rely on stay in the app, but they are no longer linked to you. Your name is removed from them and cannot be recovered:

• Camps, dump points, water points and other places you added
• Condition reports and track condition reports
• Reviews, ratings and comments
• Confirmations that a place was still accurate
• Edits you suggested to existing listings
• Reports you raised about incorrect or inappropriate content
• Feature suggestions you submitted

These appear afterwards with no author shown. There is no way to trace them back to you, and we do not keep a mapping that would let us do so.

4. Why anything is kept at all

AusTravla exists because travellers tell each other what is actually out there. If a campsite you added disappeared when you left, the next person heading that way would arrive at nothing — and so would everyone who had already saved it. So the campsite stays and your name goes.

We also keep a record that an account was deleted, and how many records were removed or anonymised. That record does not contain your name, your email address, or anything else that identifies you.

5. If you can't open the app

If you have lost the device, cannot sign in, or would simply rather we did it, email us and we will delete the account for you:

hello@austravla.com.au

Send it from the email address on the account if you can. If you cannot, tell us the email address or handle you used and we will verify it another way before deleting anything — we will not delete an account on an unverified request, because that would let someone else delete yours.

We will action verified requests within 30 days and confirm by email when it is done.

6. After deletion

• You will be signed out on every device
• The email address can be used to create a new account whenever you like
• A new account starts fresh — nothing from the old one carries across

How we handle personal information more generally is set out in our Privacy Policy, including how to make a complaint to us or to the Office of the Australian Information Commissioner.

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